Refund & Return Policy

At Rotigo.in, customer satisfaction is our top priority. We prepare and deliver food with utmost hygiene and care, under a valid FSSAI license.

1. No Return Policy – Since food items are perishable, we do not accept returns once an order is delivered.

2. Refund Eligibility – Refunds will be issued only in the following cases:

   • Order was cancelled by us due to non-availability.

   • Wrong item delivered.

   • Order not delivered due to unforeseen circumstances.

3. Refund Process –

   • If eligible, refunds will be processed to the original payment method within 5-7 working days.

   • In case of online payment disputes, Razorpay policies will be applicable.

4. Contact for Refunds –

   • Phone: +91 7252021001

   • Email: srotigo@gmail.com